Shipping policy
Shipping Policy
Order Processing
All orders are typically processed within 1–3 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or major holidays.
During periods of high demand, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
United States: 7–12 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping times may vary due to carrier delays, weather conditions, customs, holidays, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information when available.
Please allow some time for tracking updates to appear after your package has been handed over to the carrier.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will do our best to update your information before the order is processed, but we cannot guarantee changes once an order has already been shipped.
Cotzypouts is not responsible for packages delivered to an incorrect address provided by the customer.
Delayed Packages
Occasionally, packages may experience unexpected delays while in transit.
If your tracking information has not updated for an extended period or your package has not arrived within the estimated timeframe, please contact us and we will help you investigate the shipment.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please:
Check around your property, mailbox, front door, or other delivery locations.
Ask household members or neighbors if they received the package.
Contact the shipping carrier for additional delivery information.
If you still cannot locate your order, contact us at cotsypouts@outlook.com and we will review the situation with you.
Damaged Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Send us your order number along with clear photos or videos of the item and packaging so we can evaluate the issue and help resolve it.
Multiple Packages
In some cases, an order containing multiple items may arrive in separate packages.
If this happens, you may receive multiple tracking numbers and packages may arrive on different days.
Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, or additional fees that may apply in their country or region unless otherwise stated at checkout.
Cotzypouts is not responsible for delays caused by customs processing.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
Once an order has already been processed or shipped, we may no longer be able to cancel or modify it.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Last updated: September 14, 2026