Privacy policy

Privacy Policy

This Privacy Policy describes how CotsyPouts (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from our store, we may collect certain information from you, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order history
  • IP address and device information
  • Browser information
  • Information you provide when contacting customer support

We may also collect information automatically through cookies and similar technologies when you browse our website.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Provide shipping and tracking information
  • Communicate with you about your order
  • Respond to questions or customer service requests
  • Process returns and refunds
  • Prevent fraud and protect our store
  • Improve our website, products, and customer experience
  • Send promotional emails or marketing communications when permitted by law

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

Payments

Payments are processed through secure third-party payment providers.

We do not directly store your full credit or debit card information. Payment providers may collect and process your payment details according to their own privacy policies and security practices.

Sharing of Personal Information

We may share personal information with trusted service providers that help us operate our business, such as:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Analytics providers
  • Advertising and marketing platforms
  • Customer support services

We only share information when reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our rights.

We do not sell your personal information in the traditional sense of selling customer lists for money.

Cookies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our website, improve site performance, and support advertising or marketing activities.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Advertising and Analytics

We may use third-party services such as social media platforms, advertising providers, or analytics tools to better understand how customers interact with our website and to show relevant advertisements.

These providers may use cookies or similar technologies according to their own privacy policies.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or limit certain uses of your information
  • Withdraw consent where applicable
  • Opt out of certain marketing communications

To make a privacy-related request, contact us at cotsypouts@outlook.com.

We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and products are not intended to collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can review the situation.

Security

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or privacy practices.

Any updated version will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: cotsypouts@outlook.com