Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at cotsypouts@outlook.com.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at cotsypouts@outlook.com.

Damages & Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible so we can review the issue and make it right.

We may ask for photos or videos of the item to help us verify the issue.

Non-Returnable Items

For hygiene and safety reasons, items that have been heavily used, damaged by the customer, chewed, torn, or altered by a pet may not be eligible for return.

Personalized or custom products, gift cards, and final-sale items may also be non-returnable.

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

Exchanges

The fastest way to get a different item is to return the product you currently have. Once your return is approved, you can place a new order for the item you want.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible after placing it.

We cannot guarantee that an order can be cancelled or modified once it has already been processed or shipped.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at cotsypouts@outlook.com.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason.

The item must be returned in the same condition in which it was received, unused and in its original packaging, along with proof of purchase.